Etihad Airways – Career Opportunities

Etihad Airways is one of the two national carriers of the United Arab Emirates (alongside Emirates). Established in 2003 by royal decree, Etihad has grown into one of the world’s leading airlines, operating from its hub at Zayed International Airport in Abu Dhabi.

With a fleet of over 100 Airbus and Boeing aircraft and more than 1,000 weekly flights to 120+ destinations worldwide, Etihad continues its ambitious Journey 2030 strategy to double its fleet and triple customer numbers in the coming years.

We are currently seeking talented professionals to join our growing team in the following roles:

1️⃣ Etihad Guest – Customer Experience Specialist

Role Purpose

To represent and deliver high-quality service to members of the Etihad Guest loyalty programme by efficiently managing all member communication and providing premium, member-focused solutions.

Key Responsibilities

• Manage incoming correspondence for the Etihad Guest programme, including member queries and internal communications (Call Centre, Airport, Lounge, Sales, Retail Offices).
• Provide end-to-end premium service for High Value Guests and social media escalations.
• Act as the main point of contact for complex cases escalated from senior management or unresolved frontline cases.
• Ensure all documentation required by other departments is submitted promptly in line with operational procedures.
• Track, document, and resolve issues within defined SLAs.
• Assign and monitor cases to Call Centre agents where required.
• Contribute to Etihad Guest programme enhancements and project initiatives.
• Serve as a subject matter expert in loyalty operations and provide knowledge-sharing support globally.

Education & Experience

• Bachelor’s degree.
• 1–2 years of work experience (preferably in airline reservations, frequent flyer, or loyalty programmes).
• Strong customer service and problem-solving mindset.
• Excellent communication and interpersonal skills.

2️⃣ Technical Records Engineer – Power Plant

Role Purpose

The Technical Records Engineer – Power Plant leads and manages the complete lifecycle of Engine and APU technical records, ensuring full compliance with GCAA CAR-M.305, CAR-145, IOSA requirements, and company procedures. The role safeguards fleet airworthiness by ensuring the integrity and readiness of all power plant documentation.

Key Responsibilities

• Manage and control Engine and APU technical records from engine shops, MROs, vendors, and line stations.
• Oversee subcontracted services (FlyDocs), including audits, binder build/top-up (AD, SB, LLP, modifications, repairs), and discrepancy closure.
• Review and archive Engine/APU shop visit documentation.
• Ensure records are audit-ready for Quality, Safety, and regulatory authorities.
• Support lease returns, sales, and ownership transitions.
• Drive continuous improvement of technical records standards and procedures.
• Promote and actively contribute to a positive safety reporting culture.

Education & Experience

• Bachelor’s degree in Aeronautical, Mechanical, or Electrical Engineering (preferred) or Aircraft Maintenance License/Diploma.
• Experience with Engine/APU LLP build-up, lease return documentation, and subcontractor oversight.
• Strong auditing and technical records management expertise.
• Proficiency in digital records systems (e.g., FlyDocs, AMOS).
• Strong analytical, reporting, and communication skills.

Why Join Etihad Airways?

• Work for a globally recognized airline headquartered in Abu Dhabi
• Be part of a multicultural workforce committed to excellence
• Competitive compensation and career progression opportunities
• Contribute to a fast-growing airline with a bold long-term strategy

If you are passionate about aviation, customer excellence, and operational precision, Etihad Airways invites you to be part of a team shaping the future of global air travel.

APPLY NOW

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