Hotel Indigo Dubai Downtown , part of the globally recognised IHG Hotels & Resorts group, has announced multiple job openings in Dubai, United Arab Emirates. The hotel is inviting applications from qualified and experienced candidates for four positions across its guest services, food and beverage, bartending and engineering departments.
The latest recruitment drive offers opportunities for hospitality professionals seeking employment with an international hotel brand in one of Dubai’s prominent business and lifestyle destinations. The available positions include Guest Service Agent, F&B Server, Bartender and HVAC Technician.
Located on Marasi Drive in Business Bay, Hotel Indigo Dubai Downtown is a lifestyle hotel known for its distinctive design, neighbourhood-inspired experiences and personalised hospitality. The property features 269 guest rooms, each designed to reflect the character and story of Dubai Creek.
The hotel is looking for enthusiastic, customer-focused and skilled professionals who can contribute to its service standards while delivering memorable experiences to guests. Candidates with relevant hospitality experience, strong communication abilities and a passion for customer service are encouraged to apply.
The recruitment opportunities are open to applicants interested in building or advancing their careers in Dubai’s hospitality industry.
1. Guest Service Agent – Hotel Indigo Dubai Downtown
Job Number: 170600
Location: Business Bay, Dubai, United Arab Emirates
Hotel: Hotel Indigo Dubai Downtown
Department: Front Office / Guest Services
Employer: IHG Hotels & Resorts
Hotel Indigo Dubai Downtown is looking for an enthusiastic and customer-oriented Guest Service Agent to join its front office team. The successful candidate will play an important role in creating a welcoming atmosphere and ensuring that guests receive personalised assistance throughout their stay.
The position is suitable for individuals who enjoy interacting with people, have excellent communication skills and can manage different guest service responsibilities in a busy hotel environment.
The Guest Service Agent will be responsible for welcoming guests, managing arrival and departure procedures, handling room keys and payments, responding to enquiries and assisting visitors with their requirements. The employee will also coordinate with other hotel departments to ensure smooth daily operations.
Key Responsibilities
- Welcome guests warmly and create a positive first impression upon arrival.
- Handle guest check-in and check-out procedures efficiently.
- Manage room keys, payments and other front desk responsibilities.
- Respond to guest enquiries and provide accurate information about hotel facilities and services.
- Assist guests with local recommendations, directions and information about nearby attractions.
- Handle guest requests and resolve service-related issues professionally.
- Coordinate with the housekeeping department to ensure rooms are ready for arriving guests.
- Work closely with the engineering and maintenance teams to address room-related issues.
- Communicate effectively with other front office colleagues and hotel departments.
- Maintain accurate guest information and ensure front desk procedures are followed.
- Deliver personalised service and make guests feel comfortable throughout their stay.
- Remain calm and professional when handling challenging situations or busy check-in periods.
- Contribute to positive guest feedback and overall customer satisfaction.
Eligibility and Requirements
Candidates applying for the Guest Service Agent position should have a friendly personality, strong interpersonal skills and a genuine interest in hospitality.
Previous experience in a hotel front desk or another guest-facing position will be an advantage. Applicants with experience using Opera Property Management System (PMS) will have an additional advantage.
The hotel is looking for candidates who can manage multiple responsibilities, remain organised during busy periods and communicate confidently with guests.
Other requirements include:
- Excellent English communication skills.
- Previous front office or customer service experience is desirable.
- Knowledge of Opera PMS is an added advantage.
- Strong interpersonal and guest-handling abilities.
- Ability to manage multiple tasks simultaneously.
- Good problem-solving and decision-making skills.
- A friendly, confident and welcoming personality.
- Ability to work flexible shifts, including different working hours.
- Knowledge of additional languages will be an advantage.
- A positive attitude and commitment to delivering excellent hospitality services.
Candidates should be comfortable working in a dynamic hotel environment and interacting with guests from different nationalities and backgrounds.
How to Apply: Interested and eligible candidates can submit their applications through the official IHG careers portal.
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2. F&B Server – Hotel Indigo Dubai Downtown
Job Number: 170404
Location: Business Bay, Dubai, United Arab Emirates
Hotel: Hotel Indigo Dubai Downtown
Department: Food and Beverage
Employer: IHG Hotels & Resorts
Hotel Indigo Dubai Downtown is also recruiting an experienced and enthusiastic F&B Server to strengthen its food and beverage operations.
The selected candidate will be responsible for delivering high-quality dining experiences to hotel guests, either through restaurant service or in-room dining operations. The position offers an opportunity for hospitality professionals with food and beverage experience to work in an international lifestyle hotel.
The F&B Server will interact directly with guests, assist them with menu selections, take food and beverage orders and ensure that meals are served according to the hotel’s service standards.
Depending on the assigned responsibilities, the employee may work in the hotel’s restaurant or handle in-room dining services, ensuring that guests receive their orders promptly and professionally.
Key Responsibilities
- Welcome guests and provide friendly and professional food and beverage service.
- Assist customers with restaurant seating and menu selections.
- Explain menu items and provide information about available food and beverages.
- Take food and beverage orders accurately.
- Serve meals and drinks according to established hotel service standards.
- Ensure food presentation and service timing meet guest expectations.
- Handle in-room dining orders and deliver meals to guest rooms when assigned.
- Prepare and arrange room service trays professionally.
- Maintain cleanliness and organisation in assigned service areas.
- Ensure tables, service stations and dining areas remain clean and properly maintained.
- Coordinate with kitchen staff and other food and beverage team members.
- Respond to guest requests and address service-related concerns.
- Maintain proper communication with colleagues to ensure smooth operations.
- Anticipate guest requirements and provide personalised service.
- Follow the hotel’s hygiene, food safety and operational standards.
- Contribute to creating memorable dining experiences for hotel guests.
Eligibility and Requirements
Applicants should have at least one year of experience in a similar food and beverage position. Experience in a lifestyle hotel environment will be particularly beneficial.
The hotel is seeking candidates who are confident, energetic and passionate about customer service. Applicants should be capable of working in a busy restaurant or in-room dining environment while maintaining high service standards.
The ideal candidates should possess:
- At least one year of relevant food and beverage experience.
- Previous experience in a hotel, restaurant or hospitality establishment.
- Strong communication and interpersonal skills.
- Good knowledge of restaurant service procedures.
- Ability to take orders and serve food and beverages professionally.
- Excellent attention to detail.
- Ability to work efficiently during busy service periods.
- A friendly and customer-focused personality.
- Good teamwork and coordination skills.
- Ability to maintain cleanliness and hygiene standards.
- Flexibility to work according to operational requirements.
Experience in a lifestyle hotel environment will be an added advantage.
Candidates who enjoy interacting with customers, understand the importance of personalised service and take pride in delivering quality dining experiences are encouraged to apply.
How to Apply: Eligible candidates can apply directly through the official IHG recruitment website using the link below.
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3. Bartender – Hotel Indigo Dubai Downtown
Job Number: 170403
Location: Business Bay, Dubai, United Arab Emirates
Hotel: Hotel Indigo Dubai Downtown
Department: Food and Beverage / Bar Operations
Employer: IHG Hotels & Resorts
Another opportunity available at Hotel Indigo Dubai Downtown is the position of Bartender. The hotel is looking for an experienced and creative professional who can prepare quality beverages and deliver exceptional service to customers.
The selected candidate will be responsible for preparing cocktails, mocktails and other speciality beverages while maintaining high standards of presentation, hygiene and customer service.
The role requires a professional who enjoys interacting with guests, has good knowledge of beverages and can create a lively and welcoming atmosphere in the hotel’s bar.
The successful applicant will be expected to contribute to the overall guest experience through beverage preparation, personalised recommendations and efficient bar operations.
Key Responsibilities
- Prepare and serve cocktails, mocktails and other speciality beverages.
- Ensure all drinks are prepared according to established recipes and quality standards.
- Maintain consistency in beverage quality, taste and presentation.
- Welcome guests and provide friendly and professional bar service.
- Interact with customers and assist them with beverage selections.
- Recommend suitable drinks based on guest preferences.
- Maintain good knowledge of cocktails, wines and other beverages.
- Promote speciality beverages and support appropriate upselling activities.
- Maintain adequate stock of beverages, ingredients and bar supplies.
- Monitor inventory and inform supervisors about stock requirements.
- Ensure the bar counter and surrounding areas remain clean and organised.
- Follow food safety, hygiene and workplace safety requirements.
- Maintain proper glassware, bar equipment and beverage preparation tools.
- Coordinate with other food and beverage team members.
- Handle guest requests professionally and efficiently.
- Maintain service quality during busy periods and special events.
- Stay updated on beverage trends and new preparation techniques.
Eligibility and Requirements
Candidates applying for the Bartender position should have at least one year of relevant bartending experience.
The hotel is looking for individuals with a confident personality, strong customer service skills and a genuine interest in beverage preparation and hospitality.
Applicants should have a good understanding of different beverages, including cocktails and wines, and should be comfortable working in a fast-paced hotel environment.
The main requirements include:
- Minimum one year of experience in bartending.
- Previous experience in a hotel, restaurant, lounge or similar hospitality establishment.
- Good knowledge of cocktails, mocktails and speciality beverages.
- Knowledge of wines and other beverage categories.
- Understanding of beverage preparation and presentation techniques.
- Familiarity with upselling methods.
- Excellent communication and guest-handling skills.
- Ability to work efficiently in a busy bar environment.
- Strong attention to detail.
- Good teamwork and coordination abilities.
- Knowledge of hygiene and safety standards.
- A friendly, energetic and outgoing personality.
Candidates who enjoy creating new beverage experiences and providing personalised customer service will be well suited to this opportunity.
How to Apply: Interested candidates can submit their applications through the official IHG careers website.
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4. HVAC Technician – Hotel Indigo Dubai Downtown
Location: Business Bay, Dubai, United Arab Emirates
Hotel: Hotel Indigo Dubai Downtown
Department: Engineering / Maintenance
Employer: IHG Hotels & Resorts
Hotel Indigo Dubai Downtown is inviting applications from qualified and experienced professionals for the position of HVAC Technician.
The successful candidate will join the hotel’s engineering and maintenance team and will be responsible for maintaining heating, ventilation and air conditioning systems to ensure a comfortable environment for guests and employees.
The role is particularly suitable for technicians with experience in HVAC installation, maintenance, troubleshooting and repair work. Candidates with a background in hotel maintenance and relevant technical training are encouraged to apply.
The selected employee will report to the Maintenance Manager and support the hotel’s daily engineering operations.
Key Responsibilities
- Install, maintain and repair heating, ventilation and air conditioning systems.
- Carry out routine inspections of HVAC equipment and related installations.
- Perform preventive maintenance to ensure the proper functioning of systems.
- Identify technical faults and troubleshoot HVAC-related problems.
- Respond to guest complaints and requests concerning room temperature and air conditioning.
- Inspect equipment to ensure operational efficiency and safety.
- Carry out necessary repairs and replacement of faulty components.
- Monitor the performance of HVAC systems.
- Support energy-efficiency initiatives and recommend improvements where necessary.
- Ensure that heating and cooling systems operate according to required standards.
- Coordinate with the engineering and maintenance team to complete assigned tasks.
- Maintain proper records of maintenance activities and repairs.
- Follow workplace safety procedures and technical guidelines.
- Respond promptly to maintenance emergencies.
- Assist with system upgrades and improvements.
- Ensure that guest rooms and public areas maintain comfortable temperature conditions.
Eligibility and Requirements
Applicants should have a solid technical background in HVAC maintenance and relevant professional experience.
The job description highlights experience in a hotel environment and relevant technical training as important qualifications. It also mentions one to two years of experience in a similar position, along with at least three years of experience in HVAC services.
Candidates should therefore have substantial practical knowledge of HVAC systems and the ability to handle maintenance and troubleshooting responsibilities independently.
The expected qualifications and skills include:
- Relevant experience in HVAC maintenance and technical services.
- At least one to two years of experience in a similar hotel maintenance position.
- At least three years of experience in HVAC services, as specified in the job description.
- Relevant technical training or qualifications.
- Good knowledge of heating, ventilation and air conditioning systems.
- Experience in preventive maintenance and equipment inspections.
- Ability to diagnose and repair technical problems.
- Strong troubleshooting and problem-solving abilities.
- Good communication and coordination skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to safety standards.
- Ability to manage multiple maintenance tasks.
- A self-motivated and responsible approach to work.
Previous hotel maintenance experience will be particularly valuable for this position.
How to Apply: Qualified and interested candidates can submit their applications through the official IHG recruitment portal.
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About Hotel Indigo Dubai Downtown
Hotel Indigo Dubai Downtown is part of the Hotel Indigo brand under IHG Hotels & Resorts, one of the world’s recognised hospitality groups.
Situated on Marasi Drive in Business Bay, the hotel offers a distinctive hospitality experience inspired by the local neighbourhood and the cultural character of Dubai Creek.
The property features 269 thoughtfully designed guest rooms. Its hospitality concept focuses on local experiences, distinctive interiors and personalised guest services.
Working at Hotel Indigo provides employees with an opportunity to become part of an international hospitality organisation. The brand encourages individuality, creativity and professional development among its colleagues.
Salary and Benefits
IHG states that successful candidates can expect a competitive salary and benefits package. The organisation also highlights opportunities for career development, professional support and growth within its global hotel network.
Employees joining Hotel Indigo Dubai Downtown will have the opportunity to work in a multicultural hospitality environment and gain experience within an internationally recognised hotel brand.
The company also emphasises creating an inclusive workplace where employees can contribute their individual strengths and develop their professional careers.
How to Apply for Hotel Indigo Dubai Downtown Jobs
Candidates interested in these vacancies should visit the official IHG careers website and select the relevant job position. Applicants are advised to review the complete job description and eligibility requirements before submitting their applications.
All four vacancies have individual job reference numbers and separate application links. Candidates should ensure that they apply for the correct position based on their qualifications, professional experience and career interests.
Available Vacancies:
| Position | Job Number | Experience |
|---|---|---|
| Guest Service Agent | 170600 | Front desk or guest-facing experience desirable |
| F&B Server | 170404 | Minimum 1 year |
| Bartender | 170403 | Minimum 1 year |
| HVAC Technician | 168088 | Relevant HVAC and maintenance experience |
Official Recruitment Portal: IHG Hotels & Resorts Careers – careers.ihg.com
Interested candidates are encouraged to submit their applications through the respective official links provided above. Applicants should note that recruitment requirements and vacancy availability are subject to change by the employer.
