CAREERS Alshaya Group: APPLY NOW FOR THE LATEST VACANCIES

Alshaya Group

Founded in Kuwait in 1890, Alshaya Group has grown from a regional trading business into one of the world’s leading franchise operators. With more than a century of resilience, adaptability, and forward-thinking leadership, the Group today represents and develops some of the most recognised international brands across global markets.

Operating across the Middle East, North Africa, Türkiye, and Europe, Alshaya manages thousands of stores, cafés, restaurants, leisure destinations, and a rapidly expanding digital and e-commerce network. Its scale reflects a deep understanding of local markets combined with global retail expertise.

A Diverse Multi-Sector Portfolio

Alshaya Group operates across several high-growth sectors:

Fashion
Food & Beverage
Health & Beauty
Pharmacy
Leisure & Entertainment

Each sector is driven by operational excellence, authentic brand representation, and consistently high service standards. From flagship mall destinations to neighbourhood cafés and digital platforms, Alshaya ensures customers can engage with their favourite brands anytime, anywhere.

Iconic Global Brands

The Group partners with an extensive portfolio of world-renowned brands, including:

Starbucks
H&M
American Eagle Outfitters
Victoria’s Secret
The Cheesecake Factory
P.F. Chang’s
Shake Shack
Boots
The Body Shop
M.A.C Cosmetics
Mothercare
KidZania

Alongside many others across fashion, beauty, dining, and lifestyle, these partnerships reinforce Alshaya’s position as a global retail leader.

Vision & Mission

Vision
To become a world-leading retailer of the best international brands, built on strong and enduring partnerships.

Mission
To deliver the experiences customers seek through the brands they value—using formats and channels that align with modern lifestyles and evolving consumer expectations.

Commitment to People

People development is central to Alshaya’s continued success. The organisation invests in:

Leadership and management development programmes
Recognition and reward platforms
Competitive compensation and benefits
Flexible working initiatives
Sports, wellness, and social engagement activities

This commitment fosters an inclusive, dynamic workplace culture where individuals can grow professionally and personally.

Commitment to Customers

Customer experience is prioritised across all touchpoints—whether in-store, online, or through blended retail channels. Strong service standards, operational controls, food safety compliance, and transparent communication ensure consistent, high-quality experiences built on trust.

Commitment to Communities & Environment

As a family-owned enterprise focused on long-term sustainability, Alshaya balances growth with responsibility. Key initiatives include:

Job creation and skills development
Local sourcing and community partnerships
Collaboration with government and NGOs
Renewable energy adoption
Recycling programmes for fashion and electronics
Waste reduction and sustainable packaging practices

Environmental awareness and social responsibility are embedded within the Group’s operational strategy.

Shaping the Future of Retail

With over a century of heritage and a forward-looking mindset, Alshaya Group continues to evolve alongside changing consumer trends. Through innovation, strategic partnerships, and responsible growth, the organisation remains at the forefront of modern retail—creating lasting value for customers, employees, partners, and communities across its global footprint.

Assistant Store Manager – Charlotte Tilbury

(Operated by Alshaya Group)

The Role

As an Assistant Store Manager, you will partner closely with the Store Manager to drive commercial success while ensuring an exceptional customer experience. You will play a key leadership role in motivating the team, achieving sales targets, and maintaining operational excellence within the store.

You will:

Support the Store Manager in achieving sales and profitability objectives
Ensure the highest levels of customer service are consistently delivered
Coach, guide, and develop team members to maximise individual and store performance
Monitor KPIs and sales performance, identifying opportunities for growth
Collaborate with different departments to ensure smooth and effective store operations
Provide constructive feedback to store, brand, and area managers regarding team performance and product trends
Deputise for the Store Manager during periods of leave, taking full responsibility for daily store operations

This role requires strong leadership, commercial awareness, and a passion for delivering premium customer experiences in a dynamic retail environment.

Qualifications & Requirements

You will have:

Minimum 3 years of retail experience, ideally in a supervisory or management role
Proven experience leading, motivating, and developing teams
A strong passion for customer service and brand representation
Excellent English communication skills (written and verbal); Arabic is an advantage
Strong PC literacy and confidence using retail systems and reporting tools
Good organisational skills and the ability to multitask in a fast-paced environment

What Success Looks Like

A highly engaged and motivated store team
Strong sales performance and achievement of KPIs
Consistently high customer satisfaction levels
Smooth daily store operations with attention to detail
Positive collaboration with brand and area leadership

This role offers an excellent opportunity for career progression within a globally recognised beauty brand and one of the region’s leading retail organisations.

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